1. Information We Collect

We may collect and process the following categories of personal information:

• Identity details – name, surname, company name, registration number, ID number.
• Contact details – email address, telephone number, physical and postal address.
• Financial details – payment information, VAT numbers, banking details (if applicable).
• Transaction details – purchase history, invoices, quotations, service requests.
• Website usage information – IP address, browser type, cookies, and analytics data (where applicable).

2. How We Collect Your Information

We collect personal information in the following ways:

• Directly from you when you contact us, place an order, request a quotation, or open an account.
• Automatically when you use our website (cookies, analytics, etc.).
• From third parties, where legally permitted (e.g., credit checks or public business registers).

3. Purpose of Collection and Use

We process your personal information for the following purposes:

• To provide and deliver our products and services (including forklifts, parts, and support).
• To process payments, invoicing, and account administration.
• To communicate with you regarding orders, deliveries, and support queries.
• To comply with legal, tax, and regulatory obligations.
• For marketing purposes (where you have consented).
• To improve our services, website, and customer experience.

4. Sharing of Personal Information

We will not sell or rent your personal information. We may share it with:

• Our employees, service providers, or contractors where necessary to fulfill your order or provide services.
• Financial institutions for payment processing.
• Legal or regulatory authorities, where required by law.
• Third-party IT or cloud service providers, subject to confidentiality and data protection safeguards.

5. Security of Information

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

However, no system is completely secure. You acknowledge that you provide information at your own risk.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g., tax or accounting requirements).

7. Your Rights

Under POPIA, you have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of your personal information.
• Object to the processing of your information (subject to legal grounds).
• Withdraw consent where processing is based on your consent.
• Lodge a complaint with the Information Regulator (South Africa).

8. Cookies & Website Tracking

Our website may use cookies and similar technologies to improve functionality and user experience. You can disable cookies in your browser settings, but this may affect your browsing experience.

9. Cross-Border Transfers

If we transfer personal information outside South Africa, we will ensure that the recipient is subject to adequate data protection laws or contractual safeguards.

10. Changes to This Policy

Q-LIFT reserves the right to update this Privacy Policy from time to time. The revised policy will be posted on our website with the updated effective date.

11. Contact Information

If you have questions or requests regarding this Privacy Policy or your personal information, please contact:

Q-LIFT (Pty) Ltd
69 Mokwa Street, N4 Gateway Industrial Park, West Willow Park Manor, Pretoria East, Pretoria, 0183
Email: info@q-lift.co

Tel: +27 86 178 6657